Experts in Inbound Call Management & Telecom Audits

Call LOGGING.

Effective Call Logging Management

As an independent provider of telecommunications management information, the Communications Department offer call logging tools to help customers monitor telephone calls, coupled with experienced independent advice from our team of dedicated telecoms analysts. Our existing customers have benefited from significant cost savings, better utilisation of staff and improved incoming call response & quality.

Call logging software and service capabilities deliver:

Structured Telephony Reporting

Bring order and control to your telephony extension management.
Identify and implement cost savings by reducing redundant extensions.
Generate reports by departments and teams.
Re-organise your telephony extensions for optimum customer facing efficiency.

Scheduled Management Reporting

Bring telephony management information straight to your desktop.
Give you telephony cost control that brings accuracy to budgeting and forecasting.
Benchmark productivity in sales, customer care and help desk areas.
Customised HTML and Excel reports that meet your team and business management needs.

Global Account Management

Bring unified telephony reporting to your multi-site estate.
Increase personal efficiencies through unified access.
Allow real cost comparison and performance reporting across your multi-site estate.
Empower your business through telephony reporting to make the important decisions.
Deliver cost savings and efficiency measures to your board with confidence.

Our telecom experts analyse the call logging reports on a regular basis and highlight key areas which need addressing in terms of cost control and staff performance on the phone. The call logging service can be complemented by our call handling expertise to optimise the overall customer experience on the phone. Click here for further details»