TCD
will either work with your existing call logger to run call reports,
or introduce our own web-based call logging software.
Our
software is an effective, easy to use telephone management tool
that puts you in control by giving you access to your telephone
call traffic reports through the convenient resource of the World
Wide Web. Reports include extension usage, destination analysis,
high costs calls, and frequently dialed numbers. You can monitor
how hard your staff are working on the phone.
The ‘Scheduler’ feature allows management reports
to be customised, and emailed to you automatically, on a daily,
weekly or monthly basis.
Call logging software can be used to improve the customer experience
of contacting your organisation by providing reports on e.g. ring
response times, abandoned call rates, out of hours calls and the
maximum number of lines used.
 Benefits
of Call Logging
1. These reports will enable you to analyse staff performance
on the phone, assist you in extension or department usage,
and in setting budgets and targets.
2. The “Scheduler” reduces your time spent managing
calls, by creating reports
and delivering the right information – to
the right
person, at the right time. |
For
more information about call logging call us now on
0845 013 0300 |
Q.Can
I monitor my daily communications, and in turn create measurable
results for my company?
A. Yes: TCD will set up regular and automatic call
logging reports to monitor individual user and departmental
performance on the phone. |
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