Link Directory
Business Connections in the Telecoms Industry
CCMA (UK)
Established in 1994 to promote the profession of call centre management the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions.
www.ccma.org.uk
Institute of Customer Service
The Institute of Customer Service is the professional body for customer service.
http://www.instituteofcustomerservice.com/
SOCAP
SOCAP is a member-driven organisation committed to promoting customer care and customer engagement as a competitive advantage in business.
Supporting Customer Care
An established management and training consultancy that draws on a wealth of experience from across the private and public sectors. Our aim is to work in partnership with client organisations who understand that people make the difference.
JoAnna Brandi's Customer Care Coach
Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.
http://www.customercarecoach.com/
Sentel Independent Ltd.
Call logging and call management software telephony solutions. Telephone Call management for cost savings, better utilisation of staff and improved incoming call response & quality for your business.
CoffeehouseDigital
Graphic design, web design and marketing communications agency in Basingstoke, Hampshire
http://www.coffeehousedigital.com
Communications Department
Call centre consultants and telecom audit experts
http://www.commsdept.com