Experts in Improving the Customer Experience and Audits

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media centre

The latest from CommunicationS Department

The Communications Department Media Centre is designed to give you access to some of our thought leadership, everyday insights into our marketplace, white papers, opinion pieces plus customer case studies and press releases to help you better understand what we do.

Do you or your colleagues need an expert to speak at your workshop or a round table event on any of the following topics related to customer service excellence? --

  • How to improve call handling performance by up to 25% and reduce staff costs / How to improve the customer experience and reduce costs.
  • Channel shift / How to reduce call handling staff costs using self-service.
  • The Driver Vehicle Agency Northern Ireland case study.
  • How to increase call handling team member utilisation.
  • How organisations / customer service departments will communicate with their customers in the future (including the use of social media).
  • Public sector transformation and future strategy.
  • Contact centre management : performance management, resource planning.

For more details on the subjects we can speak about please check our white papers or event pages.

White Papers »

Events »


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