Self Service Channels

Recorded messages allow your customers to find out information by phone, allowing you to streamline your sales and service agents to where they can add more value. With 24-hour information available on the phone and on your web site, you can improve service levels and respond to changing customer demands.

Benefits of Self Service Channels 1. Recorded messages allow you to reduce waiting time for callers. 2. Self –service allows customers a wider range of offers with easy-to-follow options. 3. Self-service - available 24-hours a day: your clients can contact you when they like & how they like. 4. TCD monitor calls to recorded IVR messages and compare them to other communications channels to gain a true reflection of caller activity. 5. A well-conceived self-service channel will free up your agents for other more complex calls, improving service delivery, and your customers’ satisfaction. 6. Self-service extends opening hours, assists in handling peaks in inbound calls and substantially reduces your agent costs for simple enquiries. 7. Messages can be played back to the caller to confirm they are correct. 8. Promote integration with your web site.