Experts in Improving the Customer Experience and Audits

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SELF-SERVICE

 

Simple incoming calls can be automated ensuring that the information is provided 24 hours a day. Communications Department can help you set up recorded messages allowing your customers to find out information from the automated response, while
your sales and service agents can be streamlined and given tasks where they can add more value. With a 24-hour automated information line, you can improve service levels and respond to changing customer demands.


Benefits of self-service options:

  • Recorded messages allow you to reduce waiting time for callers.
  • Customers are given a wider range of offers with easy-to-follow options.
  • Available 24-hours a day: your clients can contact you when they like & how they like.
  • Calls to recorded IVR messages are monitored and compared to other communication channels to gain a true reflection of a caller activity.
  • Your agents are freed up to take more complex calls resulting in improved service delivery and customers’ satisfaction.
  • It extends opening hours, assists in handling peaks in inbound calls and substantially reduces your agents costs for simple enquiries.
  • It can help promote integration with your web site.

 

CONTACT US TO FIND OUT HOW OUR SELF-SERVICE OPTIONS CAN WORK FOR YOU »

 

 

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