TCD Telecoms Audit
In the pursuit of best value clients often request that
we review their communications channels. The purpose of such a
review is to benchmark their current service; to gain a deeper
assessment of where they are now and where they are going - with
a focus on functionality, performance, and expenditure, including
tariffs, rentals - and to control notional costs e.g. a resolution
of operational inefficiencies incurred in billing and invoicing.
In
consultation with our client we develop and implement a plan;
the result is an all-encompassing telecoms audit produced by TCD
– highlighting all possible efficiencies and savings, without
any loss of quality or service levels.
TCD
will identify the location and costs of all fixed telecoms across
your organisation and provide a strategic baseline of where the
organisation is financially and technically. The fixed audit will
provide information on all telephone numbers and their associated
rental charges including:
·
Types of number, monthly spend and what the line is used for.
· How many different telephone numbers there are at each
site and whether they can be streamlined
· Home worker call, rental and ADSL charges
· Feature line/ Centrex costs
· Internet access charges
· Telemarketing charges
· Equipment rental, maintenance and calls to premium rate
numbers
From
this information we then produce a report identifying short, medium
and long-term savings, how these can be achieved and managed through
a projected lifecycle – during which we will enable you
to analyse and control all telecom-running costs.
Additional
Services
TCD supply, advise, implement and maintain performance
management services on an ongoing basis - we provide a range of
services to sustain & support the improvements an audit achieves
and identifies.
Recharging telecoms
We
can help you recharge from your existing telecom bills or call
logging software, internal departments or external organisations
for telecoms services used which you pay for initially.
Process
Management & Telecoms Contracts
We
assist in setting up centrally managed services for new orders
and cancellations for any telecom service e.g. phone lines, ADSL
or telemarketing numbers.
TCD
routinely record orders for clients and ensure that all sites,
temporary, new or closing sites – and home workers –
are recorded to allow for operation clarity.
All
the work we carry out can be undertaken in conjunction with your
existing ordering systems.
Implementation
We can implement the savings, and also replace existing
suppliers that are under performing along with any unapproved
suppliers which have come to light with more competitive, approved
suppliers.
For
more information about telecom audits call now on
0845 013 0300
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