Our Customers
" With the help of Communications Department, we have improved the efficiency of our customer contact centre by reducing the number of inbound calls and 70% of inquiries are professionally resolved today at the first point of contact."
Seamus McClean
Customer Services Director, Driver and Vehicle Licensing Northern Ireland
"As an Ambulance Service, we strive at a continuous reduction of calls response times. After a comprehensive and thorough inbound call review conducted by Communications Department we reduced the average ring time from 11 to 5 seconds, while our agents’ productivity increased by 10%. This 220% improvement puts us in the top league of the most responsive UK emergency services, which is a great honour considering we have been operational for only under 3 years."
Steve West
Operations Director
Great Western Ambulance Service
"We have been extremely pleased with a very professional and cost-effective telecom audit conducted by Communications Department that contributed to over £500,000 annual savings realised as part of the Council's Better and Cheaper initiative. This 30% reduction of our Telecommunication expenditure will directly benefit our citizens and will help us to deliver our Corporate Plan’s objectives."
John Jackson
Assistant Director (ICT)
Camden Council
"Communications Department has helped us to deliver a very functional and robust inbound contact centre that can accommodate all incoming call traffic and allows us to communicate effectively with customers and service partners. Their call handling expertise significantly improved our customer service experience and our incoming calls are managed efficiently with the use of new processes, call flows and correct, concise messaging resulting in faster response times, faster inquiry resolution and no lost calls. We are delighted with this service."
Brian Moores
Service Manager,
Whirlpool UK
"Our partnership with Communications Department started several years ago and they are today a seamless extension of our internal teams providing complete support for over 30,000 non-geographical phone numbers and associated services."
Stuart Chung
Market Intelligence Manager,
Rightmove.co.uk
Our other customers include:
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