By
creating hassle-free re-routing and planned management of all
inbound telephone inquiries, your customised platform will effectively
handle your call volume, 24 hours a day.
TCD provide all ranges of UK telemarketing numbers with advanced
services which include:
Timed Delivery
This feature allows you to receive calls on different destination
numbers at different times of the day or week, e.g. you can divert
calls to another site worldwide out of office hours. Up to 15
different terminating options can be set up. This allows your
incoming calls to be managed and handled more efficiently 24 hours
a day.
Geographic Divert
We can set up destination routing plans determined by postcodes,
STD codes, or counties. This allows you to route inbound calls
to your offices, nearest to or from where the call originates.
No Answer Divert
If for any reason your line is not answered after a predetermined
time, or it’s engaged, calls can be automatically rerouted
to any other number. This is useful during peak times, or when
there are less staff than usual answering the phone e.g. at lunchtime.
Furthermore if your organisation doesn’t have enough lines,
it protects you against losing calls. Lost calls means lost business
and this service reduces that danger.
Call Ratio Distribution
This feature allows you to share your incoming calls across a
number of offices; so, if site A has many more of your agents
than site B, then the majority of incoming calls can be routed
to site A. The benefit is a guarantee of an even distribution
of incoming calls.
Redirect incoming calls
Incoming calls can be redirected instantly from any tone phone
or via the Internet.
Web Statistics
Complementary web based management reports enable a thorough examination
of what’s happening to your inbound call traffic, with call
data updated regularly, allowing you to act quickly in relation
to performance. Reports include the number of calls answered,
unanswered or engaged, repeat callers, and which county the call
was made from.
For
more information about telemarketing numbers call us now on 0845
013 030
By
creating hassle-free re-routing and planned management of all
inbound telephone inquiries, your customised platform will effectively
handle your call volume, 24 hours a day.
TCD provide all ranges of UK telemarketing numbers with advanced
services which include:
Timed Delivery
This feature allows you to receive calls on different destination
numbers at different times of the day or week, e.g. you can divert
calls to another site worldwide out of office hours. Up to 15
different terminating options can be set up. This allows your
incoming calls to be managed and handled more efficiently 24 hours
a day.
Geographic Divert
We can set up destination routing plans determined by postcodes,
STD codes, or counties. This allows you to route inbound calls
to your offices, nearest to or from where the call originates.
No Answer Divert
If for any reason your line is not answered after a predetermined
time, or it’s engaged, calls can be automatically rerouted
to any other number. This is useful during peak times, or when
there are less staff than usual answering the phone e.g. at lunchtime.
Furthermore if your organisation doesn’t have enough lines,
it protects you against losing calls. Lost calls means lost business
and this service reduces that danger.
Call Ratio Distribution
This feature allows you to share your incoming calls across a
number of offices; so, if site A has many more of your agents
than site B, then the majority of incoming calls can be routed
to site A. The benefit is a guarantee of an even distribution
of incoming calls.
Redirect incoming calls
Incoming calls can be redirected instantly from any tone phone
or via the Internet.
Web Statistics
Complementary web based management reports enable a thorough examination
of what’s happening to your inbound call traffic, with call
data updated regularly, allowing you to act quickly in relation
to performance. Reports include the number of calls answered,
unanswered or engaged, repeat callers, and which county the call
was made from.
For
more information about telemarketing numbers call us now on 0845
013 0300 |
Q.
Am I able to handle my inbound calls more easily?
A. Yes: TCD offers a variety of services that can
facilitate the organisation of your inbound calls.
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