Experts in Improving the Customer Experience and Audits

http://www.ccma.org.uk/

Established in 1994 to promote the profession of call centre management the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions.

The CCMA sent out our customer service excellence article to their members.

http://www.instituteofcustomerservice.com/  

The Institute of Customer Service is the professional body for customer service.

We had our customer service excellence article published on The Institute of Customer Services website.

SOCAP is a member-driven organisation committed to promoting customer care and customer engagement as a competitive advantage in business.

SOCAP published our customer service excellence article in their magasine.

http://www.seccf.co.uk/

The South East Contact Centre Forum is the call/contact centre user group for Berkshire, Buckinghamshire, Hampshire, Kent, Oxfordshire, Surrey & Sussex.

We spoke at one of the SECCF's events

http://www.lccf.co.uk/

The London Contact Centre Forum was created in response to demand for a network in the region, allowing operational managers to meet formally with their peers, review and discuss key challenges and hear how other organisations are responding to business demands.

http://www.real-results.co.uk/

Real Results Training specialises in soft skills training, particularly contact centre training, customer service, communication skills and leadership.

http://scc-ltd.net/

An established management and training consultancy that draws on a wealth of experience from across the private and public sectors. Our aim is to work in partnership with client organisations who understand that people make the difference.

http://www.customercarecoach.com/

JoAnna Brandi's Customer Care Coach

Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.

http://www.alwayson.co.uk/

AlwaysON is a premier managed communications services provider.

We help companies with distributed workforces and remote locations share information securely, collaborate and communicate cost effectively.

http://www.energyassessorslondon.com/

Energy Assessors London's Energy Audit will provide you with the information, advice and means to reduce your building's energy consumption and save you money.